Shipping Policy

At Hadleys Clothing, we aim to provide a clear and transparent shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if a delivery issue occurs.

Shipping Origin

Orders ship from our warehouse in Miami, Florida, United States: 3500 NW 114th Ave, Miami, FL 33178, United States.

Shipping Locations

We ship orders to customers located in the United States. We also ship to the following international destinations: Canada, the United Kingdom, Ireland, Australia, New Zealand, Germany, France, Spain, Italy, Portugal, the Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, the Czech Republic, Israel, the United Arab Emirates, Japan, South Korea, Hong Kong, Singapore, and Malaysia. The shipping options available for your address are shown at checkout.

Order Processing and Delivery Times

Order cutoff time: 5:00 PM (BRT / GMT-3). Orders placed after the cutoff time, on weekends, or on public holidays begin processing on the next business day.

  • Handling time: 1–2 business days.
  • Transit time after dispatch: 3–7 business days.
  • Estimated total delivery time: 4–9 business days.

Delivery estimates are provided in business days and may vary due to destination, carrier operations, customs, severe weather, peak seasons, or other circumstances outside our reasonable control.

Shipping Methods and Carriers

Orders may be shipped using established postal or courier services selected according to destination, package type, availability, and service level. The carrier shown in the tracking information may vary by order.

Shipping Costs

  • United States: We offer free standard shipping on all orders shipped within the United States.
  • International destinations: Shipping costs are calculated and displayed at checkout before payment is completed. International orders may be subject to import duties and taxes charged by the destination country.

Tracking Your Order

When tracking becomes available, we will send the tracking information to the email address provided at checkout. Tracking events can take additional time to appear after a shipment is dispatched. If you have not received tracking information, contact us at support@hadleysclothing.com.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us at support@hadleysclothing.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.

Delayed, Lost, or Damaged Shipments

If your order appears significantly delayed, is marked delivered but cannot be located, or arrives damaged, contact us at support@hadleysclothing.com with your order number and relevant details. We will review the case and provide the next steps based on the circumstances and carrier information.

Contact Information

Store Name: Hadleys Clothing
Company Name: RESPLEND LTDA
Company/Registration Number (CNPJ): 47.848.186/0001-05
Business Address: Av. Deputado Cantídio Sampaio, 452, São Paulo, SP, 02860-001, Brazil
Warehouse Address: 3500 NW 114th Ave, Miami, FL 33178, United States
Email: support@hadleysclothing.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (BRT / GMT-3)
Response Time: We aim to respond within 24–48 hours on business days.